Privacy Policy

Great Lakes Credit Union (GLCU) strives to protect your identity and any information we collect about you. GLCU’s privacy notice can be found here.

GLCU recognizes the importance of your privacy when visiting any mobile or online site owned or hosted by GLCU.  The following explains the types of information that may be collected when you visit a GLCU site. GLCU does not collect personal identifiable information (PII) or email addresses from its sites unless you decide to provide such information.

What type of information is collected when I visit a GLCU site?

When you visit any GLCU site, the following information is captured. This information is aggregated, and GLCU uses it to understand and optimize site performance.

  • The Internet Protocol address (IP address) of the machine accessing the website. This helps GLCU understand which geographic locations site visits are coming from.
  • The date and time of the visits. This helps GLCU understand the days and times the site is busiest.
  • The pages visited on the site. Assessing this information helps GLCU optimize the most popular pages for our users.
  • The browser software and platform used. Understanding this is important because it enables us to test our sites using the most commonly uses devices and browsers.
  • The files accessed. Similar to understanding what pages are visited, understanding what files are being accessed helps GLCU ensure we’re testing and updating relevant information for our site visitors.

Most Internet Service Providers (ISP) assign IP addresses dynamically. In such a situation, your IP address would be different each time you access the site. Your privacy is further enhanced when your ISP uses a "proxy" server which then assigns the same IP address to everyone accessing the Internet via that ISP.

Use of Online Technologies and Cookies to Capture Information

GLCU may use “cookies” to store information when you visit a GLCU site. For example, cookies may be used within GLCU websites to enhance website security, improve website effectiveness and better tailor the site to your preferences. Cookies are a string of data sent between a server and a web browser to help track how you are using GLCU’s websites. They do not capture any information stored on your hard drive, and they are not used to run any programs on your computer. Cookies, in combination with tags on our website, can also be used to help personalize the posts and ads that you see from GLCU across the internet.

Most browsers automatically accept cookies, but you can choose to disable cookies within your browser settings. GLCU’s sites will still function without cookies, but some features may not work as expected.

Keeping Your Information Accurate

It is important that we have accurate and up-to-date information about you. If you notice that your information is incomplete, inaccurate, or out of date, please contact us at 800-982-7850 or visit one of our branches. You can also review and request changes to certain personal information such as your email address, mailing address, and telephone number on our sites.

Changes to This Policy

GLCU reserves the right to change this policy without notice. Any changes to this policy will be posted as soon as reasonably possible, so please check this page periodically. Use of the GLCU website constitutes consent to any policy then in effect.

3rd Party Web Site Links

GLCU sites may contain hyperlinks to other sites created and maintained by other organizations. When you click those links, you will be leaving the GLCU site and viewing alternate sites not operated by the credit union. GLCU does not regularly review materials posted on these linked sites and is not responsible for the content on them. GLCU does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies may differ from those practiced by GLCU, and GLCU encourages visitors to those third-party sites to review their disclosed privacy and security policies for more information on how those third-party sites use consumer information.

GLCU MOBILE Digital Banking Solutions

GLCU’s Digital Banking Solutions periodically collect, transmit, and use geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activity, but only if the end user expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user’s selection. The end user can change his/her/their location permissions at any time in their device settings.

GLCU’s Mobile App Solutions may require access to the contacts list on your mobile device in order to facilitate certain features within the application including but not limited to Zelle® and Mobile Lending, but only if the end user expressly authorizes access.

Biometric Information Privacy Policy

Great Lakes Credit Union’s Biometric Information Privacy Policy can be found here.

GLCU’s Partnership with Plaid, Inc.

Great Lakes Credit Union uses Plaid, Inc., (“Plaid”) to gather your data from financial institutions. By using the Service, you grant GLCU and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution.  You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid end user privacy policy: https://plaid.com/legal/

Online Privacy of Children’s Information

The credit union will not collect, use or disclose online information received from children under age 13, without prior parental notification and consent, which will include an opportunity for the parent to prevent use of information and participation in the activity. The credit union will not distribute to third parties any personally identifiable information without prior parental consent.

USA PATRIOT ACT

Member Identification Requirements:

In accordance with Section 326 of the USA Patriot Act, applicants for new accounts are requested to provide current picture identification that verifies identity including name, address and other identifying information.

In some cases, identification will be requested for current members if original documentation was not obtained with the opening of the account. In all cases, protection of our members’ identity and confidentiality is our pledge to you.

We proudly support all efforts to protect and maintain the security of our members and our country.