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Great Lakes Credit Union has everything you need to help manage your money and plan for the future.
Phone System Upgrade
Exciting changes to the Member Contact Center are here! Here's what you need to know.
We’ve heard your feedback and we have revamped our call center. Our new phone system allows for a more conversational, easy-to-navigate experience. You'll experience:
- Shorter wait times
- Improved call routing and enhanced self-service options
- Easier, more secure account authorization
- An overall more intuitive experience
Review our Phone System Upgrade FAQs below, and check back for more updates as they become available.
Q: What has changed?
A: When you call our Member Contact Center, you'll be greeted by Olive, our new AI assistant! Through the power of your voice, you'll be able to select what you'd like to do, and Olive will help. If she can't, she'll route you to someone who can. Learn more about Olive here.
Q: Why is this change taking place?
A: We know our members expect a great experience across whatever channel they choose to do business with us. This change is designed to improve the phone experience, providing enhanced self-service options, better call routing, secure and easy authentication methods, and more!
Q: What do I need to know regarding this change?
A: When you call our Member Contact Center you will first be greeted by Olive, who can help you with banking transactions and answer your questions. If she can't, she'll route you to someone who can help. With this change, the Touch Tone Teller service is no longer available. However, you can complete the same transactions using your voice.