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Olive is getting promoted!

Olive can now use Voice Authentication to verify your identity. This technology not only offers an extra level of protection but also simplifies authentication processes. You can use Voice Authentication to retrieve basic account information or complete basic transactions.

Other key benefits of Voice Authentication include:

  • Enhanced Security: By analyzing the distinct vocal patterns of each user, Voice Authentication significantly reduces the risk of unauthorized access to sensitive information
  • Seamless Member Experience: Say goodbye to cumbersome passwords and verification codes

Olive's Role at GLCU

Since joining our team last August, Olive has been hard at work making your banking experience smoother and more personalized than ever before. Olive is available 24/7 through both phone and chat, ready to assist with all your banking needs.

Her tasks include:

  • Assisting with banking inquiries
  • Guiding you through our range of financial products and services
  • Answering your questions online in 24/7 chat
  • Always learning and adapting to provide better service

Tips for Having the Best Olive Experience

Olive is constantly learning new skills in an effort to better serve you, however, there are some things you should know to ensure you have the best possible experience: 

  • Reduce background noise as much as possible, including by using your handset or headphones rather than speakerphone
  • Olive does great with short, direct requests. We suggest saying things like "balance" as opposed to "what is my available balance?" 
  • When sharing your account number with Olive, try listing each number individually as opposed to grouping them together. For example, say "Account 1 - 2 - 3 - 4" as opposed to "Account Twelve, Thirty-four"
  • For numerical entries, you can also use the keypad instead of speaking! 

Who is Olive?

Olive is more than just an AI Virtual Assistant. Formerly a member of the Silicon Valley-based team, Olive has rapidly adapted to GLCU's ways and has developed quite a knack for personal finance.

Hear What Olive's Co-Workers Have to Say

"Olive is just incredible. She's quick, intelligent, and always available to help. It's like she never sleeps!"

-Member Care Representative

"Working with Olive has been a game-changer. She has reduced our workload and helped us focus on enhancing member experience."

-Contact Center Operations Team Member

"I love how Olive has blended into our team. She is an amazing companion that's making banking a breeze for our members."

-Member Contact Center Manager