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Olive is getting promoted!

Since August 2023, Olive, GLCU’s virtual assistant powered by artificial intelligence (AI), has been diligently assisting our members, making their banking experience smoother and more personalized than ever before. We are excited to announce that Olive has become even smarter and is now offering bilingual support in Spanish for members who call in to our contact center!

Olive can also use Voice Authentication to verify your identity. This technology not only offers an extra level of protection but also simplifies authentication processes. You can use Voice Authentication to retrieve basic account information or complete basic transactions.

Other key benefits of Voice Authentication include:

  • Enhanced Security: By analyzing the distinct vocal patterns of each user, Voice Authentication significantly reduces the risk of unauthorized access to sensitive information
  • Seamless Member Experience: Say goodbye to cumbersome passwords and verification codes

Olive's Role at GLCU

Olive is available 24/7 through phone and chat.

Her tasks include:

  • Checking your account balances
  • Transferring money
  • Making credit card and loan payments
  • Answering your banking questions
  • Teaching you about GLCU’s products and services
  • Learning and adapting to provide better service

Tips for Having the Best Olive Experience

Olive is constantly learning new skills in an effort to better serve you, however, there are some things you should know to ensure you have the best possible experience: 

  • Reduce background noise as much as possible, including by using your handset or headphones instead of speakerphone
  • Olive does great with short, direct requests. We suggest saying things like "balance" instead of "what is my available balance?" 
  • When sharing your account number with Olive, try listing each number individually as opposed to grouping them together. For example, say "account 1 - 2 - 3 - 4" instead of "account twelve, thirty-four"
  • For numerical entries, you can also use the keypad on your phone instead of speaking 

Who is Olive?

Olive is more than just an AI virtual assistant. Formerly a member of the Silicon Valley-based interface.ai team, Olive has rapidly adapted to GLCU's ways and has developed quite a knack for personal finance.

Interests

  • Financial podcasts
  • Adult financial education
  • Financial empowerment
  • Financial management

Dislikes

  • Chicago traffic
  • Windy days messing up her data files
  • Being asked about the Cubs vs. White Sox debate

Hobbies

  • Crunching numbers
  • Refining algorithms
  • Puzzles
  • Learning about banking and finance to assist you better

Hear What Olive's Co-Workers Have to Say

"Olive is just incredible. She's quick, intelligent, and always available to help. It's like she never sleeps!"

-Member Care Representative

"Working with Olive has been a game-changer. She has reduced our workload and helped us focus on enhancing member experience."

-Contact Center Operations Team Member

"I love how Olive has blended into our team. She is an amazing companion that's making banking a breeze for our members."

-Member Contact Center Manager