Leave a Review

 

If you’ve had a great experience with Great Lakes Credit Union, please share it by writing a review. As you know, reviews are important tools for others when they are looking for good pizza, the best dog walker, or a new financial institution in Illinois! Use the drop-down below to find the branch you use most often - or the one that’s closest to you - and you will be given an option to leave a review on Google or Facebook. Thank you!

Choose Your Great Lakes Credit Union Location

 

 

If your experience was less than excellent, we'd love to make it right! Please contact us via email or phone below and our team will be ready to respond to your feedback.

Our knowledgeable staff will provide you with the information and support you need, from account information to loan applications, just give us a call.

Toll Free U.S. - (800) 982-7850

Local and Outside the U.S. - (847) 578-7000

Member Contact Center Hours:

Monday - Friday - 8:30 a.m. to 6:00 p.m.
Saturday - 9:00 a.m. to 2:00 p.m.

Olive, our virtual assistant, is available 24/7 through phone and chat.

Her tasks include:

  • Checking your account balances
  • Transferring money
  • Making credit card and loan payments
  • Answering your banking questions
  • Teaching you about GLCU’s products and services
  • Learning and adapting to provide better service

Tips for Having the Best Olive Experience

Olive is constantly learning new skills in an effort to better serve you, however, there are some things you should know to ensure you have the best possible experience: 

  • Reduce background noise as much as possible, including by using your handset or headphones instead of speakerphone
  • Olive does great with short, direct requests. We suggest saying things like "balance" instead of "what is my available balance?" 
  • When sharing your account number with Olive, try listing each number individually as opposed to grouping them together. For example, say "account 1 - 2 - 3 - 4" instead of "account twelve, thirty-four"
  • For numerical entries, you can also use the keypad on your phone instead of speaking