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Digital Online & Mobile Banking Enhancements – Spring 2022
NewsApril 25, 2022
Great Lakes Credit Union strives to provide a seamless online and mobile banking experience. We’re excited to introduce new online and mobile banking features to ensure we are your top choice for banking.
Below are the Spring 2022 enhancements:
• Seasonal Wallpaper Update
• reCAPTCHA
• Chatbot
• Biometric (BAM)
• User Self-Lock
Seasonal Wallpaper Update
Feature available for: Mobile app only
reCAPTCHA
Feature available for: Online banking only
Chatbot (“GLCUBot”)
Feature available for: Mobile app & Online banking
There are a handful of pre-determined questions the GLCUBot can answer regarding OLB and mobile banking navigation, login resets, how to block a lost/misplaced card, apply for a credit card, info about GCLU, and lots more! Begin asking away.
Biometric Authentication Manager (BAM)
Feature available for: Mobile app only
Speed up the authentication process when you reach out to the GLCU Contact Center with BAM. This feature only works if the member has enabled app push notifications. When you receive the push notification alert like the one below be sure to hit approve. Otherwise, you will have to enable push notifications via the mobile app settings.
Member Push Notification:
User Self-Lock
Feature available for: Mobile app & Online banking
Note: Self-lock is a great preventative feature however, self-locked accounts can only be unlocked by GLCU Contact Center employees.
How to set up Self-Lock feature on Mobile Banking
How to set up Self-Lock feature on Online Banking
