We're here to help you! Below are frequently asked questions and answers. If you can't find an answer to your question, please contact us and our team will be happy to assist you.


  1. Click here for branch specific hours. 


  2. Log into Online Banking, click on the Services tab on the menu, and select Address Change.


  3. Once you are enrolled in paperless eStatements, please log into Online Banking and click on the Statement option in the menu. Then click Download, located next to the desired date to save or print the statement.

    eStatements are also available in the GLCU Mobile Banking app! Simply click on the View eDocument menu option to get started.  


  4. Most checks can be viewed by clicking on the actual check number in your list of transactions within Online Banking. They can also be found by selecting Transactions then Search in the menu after logging in.


  5. Log in with your current password and select Settings the menu. Under the Password a change option, enter the current password and then the new one. Click Submit.


  6. Log into Online Banking and select Settings in the menu. Enter a question of your choosing in the Password Reset Question field. Enter the answer to the question in the Password Reset Answer field. Click Submit.

    When the password is forgotten, select Forgot Password and the system will ask the reset question and provide a password of the correct answer is provided.


  7. Log into Online Banking and click on Dashboard in the menu. Next to the account balance click on Holds to view pending card transactions and check holds.


  8. Log into Online Banking, click on the Services tab in the menu, and select the Skip A Payment option. The system will provide the loans that are eligible for the service. The skip payment can be processed immediately under this option, as long as the funds for processing fees are available in the GLCU Savings or Checking account.

    *If the loan payment is set up with an automatic withdrawal from GLCU, please contact us at (800) 982-7850 option 4 after processing the skip payment, to have the automatic withdrawal suspended.


  9. Rates can be located by clicking on Rates and Fees located at the top of the Home Page of the website before logging into the account.


  10. Log into Online Banking, click on the Services tab in the menu, and select the Loan Payoff option.

    After selecting the desired loan in the drop down menu, enter the date that the loan is expected to be paid off. *This feature cannot be used to obtain payoffs on First or Second Mortgages, and Home Equity Accounts. Please give us a call at (800) 982-7850 to obtain payoff information for these loans.


  11. Current GLCU members: Log into Online Banking and click on Apply for Loan in the menu. Select the desired loan to complete the application.

    Non-members: Click on Apply for Loan located at the top of this website.

    Members and non-members alike are also welcome to apply over the phone. To get started, please call us at (844) 235-LOAN | (844) 235-5626 to speak with a live Loan Specialist.


  12. Log into Online Banking and click on Transfers in the menu. Select Check Withdrawal in the sub menu and enter the dollar amount to be withdrawn.

    A check will be issued the next business day, and mailed to the address listed on the account. 

    *Please allow 7-10 business days for the check to arrive, depending on the Postal Service.


  13. If you have a GLCU Checking account, transfers can be made to another financial institution by using the Transfer option in Bill Pay

    *Please note, daily limits apply. Contact us for more information.


  14. Log into Online Banking, click on Transfers in the menu, and select Transfer to Any Account. Enter the 8 digit account number you are transferring to, the first 3 letters of the Primary account-holder's last name on that account, and the ID number of 01 to transfer to Savings, or 08 to transfer to the Checking.

    After entering the amount and clicking Submit, the funds are transferred immediately.


  15. Simply log into Online Banking and click on Check Order in the menu bar. If you had a change of address since your previous check order, please contact us to update your address before proceeding.