Dear Great Lakes Credit Union Member,
We place the health and safety of our members and employees at the highest priority amid concerns regarding the spread of the coronavirus (COVID-19). We are actively monitoring the rapidly changing developments surrounding COVID-19 to safeguard the well-being of our membership and staff. During this time of uncertainty, and as always, our commitment is to serving your needs. GLCU is taking every necessary step to ensure that our services remain at the highest level possible and adapt to your changing needs.
To keep our valued employees and members safe, we have made the difficult, yet responsible decision to restrict in-lobby services, effective March 23, 2020, until further notice. For location specific drive-thru hours, please click on the branch name or visit our Hours & Locations page.
Operating as Normal:
Closed Until Further Notice:
We value the trust you have placed in us and we will continue to notify you if there are other changes that could affect how we serve you. We apologize for any inconvenience and impacts to your service. If you need assistance using our locator service, to find the nearest ATM or available branch, do not hesitate to call our Member Contact Center at (800) 982-7850. If you have special circumstances, or need access to your safe-deposit boxes, please call (800) 982-7850 to schedule an appointment.
- Remember, GLCU offers online and mobile banking features, so you can bank from almost anywhere 24 hours a day, 7 days a week. Download our mobile app to deposit checks, pay bills, make payments on loans, transfer money, apply for loans, set and receive alerts. New to online banking? Online banking registration is easy and only takes a few minutes.
- Use your GLCU Debit / Credit Card to securely shop anywhere (including online and in-app purchases) while reducing the spreading of germs and limiting your risk of exposure. For your safety, GLCU cautions against carrying excess cash.
- Locate branches and surcharge-free ATMs near you, including hours of operation. To find the nearest surcharge-free ATM, branch, or service location, use our online locator tool.
- Use the night deposit box at any of our 12 locations, available 24/7. This outlet allows you to securely drop off loan payments, checks or cash deposits, etc. Payments and deposits received in our night drop will be processed within 1 business day.
GLCU is aware that members have been impacted by the COVID-19 pandemic and we are committed to help in any way possible. GLCU offers a number of free financial wellness services including but not limited to; budget counseling, debt management, credit counseling, bankruptcy / foreclosure prevention, and more. No question is too big or small for our Financial Wellness team and our financial services team is standing by to provide assistance to help alleviate your financial burdens.*
If you are experiencing hardships and are in need of assistance, please visit:www.glcu.org/member-assistance
*GLCU operates a HUD approved housing counseling agency through an affiliation with BALANCE Financial Fitness. GLCU counselors do not steer toward specific products and services. GLCU counselors are available to answer your brief financial questions, or provide an extensive, no cost financial counseling session.
- Our teams are monitoring information from the Centers for Disease Control and Prevention (CDC), along with federal, state and local agencies to help ensure the actions we're taking are in line with the latest CDC recommendations and guidance.
- We are ensuring our employees have the necessary information to stay healthy and remain home if feeling ill.
- As a precautionary step, we have installed hand sanitizer stations at our locations
- We are continuing to conduct enhanced cleaning in all facilities as needed.
- Until the situation improves, we have removed items from common areas such as newspapers, magazines, toys, snacks, and will not be offering coffee service.
- We have postponed all of our financial literacy workshops and group counseling services.
- Staff travel has been eliminated along with partner visits until further notice. We are asking employees to conduct larger group meetings remotely using digital services, in place of in-person meetings.
- Stay up to date. For more information on COVID-19, and safety tips to keep you and your loved ones safe, please visit: https://www.cdc.gov/coronavirus/2019-ncov/.
- Beware of recent scams. Suspicious email and text messages are on the increase along with medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. Their intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation. For more information and to report a scam, we encourage you to visit the Illinois Attorney General website: https://illinoisattorneygeneral.gov/consumers/index.html.
- Questions? Call us. Our Member Contact Center is an important connection point for many of our members. You can call us at (800) 982-7850. GLCU also provides 24-hour account access by phone using Touch-Tone Teller. Access Touch-Tone Teller by dialing (800) 982-7850, option 2 (PIN required).
- Follow our updates. To stay informed of the latest updates regarding COVID-19 and its effects to GLCU, please visit http://www.glcu.org/coronavirus.
As this situation evolves, we will continue to monitor the spread of the COVID-19 and notify you if there is a change in our operations that could affect how we serve you, our members. On behalf of the entire Great Lakes Credit Union team, we wish you and your family good health and continued well-being.
Thank you for your membership.
Steve Bugg, President and CEO