Call Center Representative Bilingual English / Spanish

North Chicago, IL

Hours: Part Time 30-35 Hours per week

Primary Duties:

• Responds to member inquiries and requests by telephone, providing high quality member service concerning accounts, shares, loans and transactions.
• Takes membership requests such as opening new accounts, add/or remove joint, name change, etc.
• Maintains or exceeds established sales and service goals.   
• Provides prompt, efficient and courteous service to members.
  

Knowledge, Skills & Abilities:

• High School Diploma, GED or equivalent.
• Knowledge of financial products and services.
• Minimum of 6 months customer service/sales experience, preferably in a credit union or bank.
• Strong interpersonal and telephone sales skills.
• The ability to work independently, knowledge of Windows-based computer programs and demonstrated excellent customer services skills.
• Bilingual English / Spanish required