Branch Receptionist

North Chicago, IL

Primary Duties:

• Greets all visitors and identifies their needs and helps direct them to the appropriate person or department.
• Answers members’ basic account questions. 
• Processes check orders, verifies deposit requests, prints account transaction histories, and prepares statement copies.
• Cross sells GLCU products and services at every opportunity, maintaining favorable member relations. 
• Creates and maintains a friendly environment and ensures prompt, efficient and courteous service to members while remaining alert and observant to surrounding to identify and report any suspicious activity.

Knowledge, Skills & Abilities:

• Ability to follow complex written and verbal instructions.
• Knowledge of financial products and services.
• Excellent customer service skills.
• Ability to work with a high degree of accuracy and attention to detail. 
• Excellent oral and written communication skills.
• Bilingual Spanish/English preferred, but not required.